Every delivery app's dispute deadline, on one page
Every app gives you a short window to dispute a charge, and they're not the same. Here they are side by side, from each app's own page, checked Nov 2026.
The four deadlines
| App | Days to dispute | Counted from | Where to dispute |
|---|---|---|---|
| DoorDash | 14 | The delivery date | Merchant Portal: Financials, Transactions, the order, Dispute Charge |
| Uber Eats | 30 | The order date | Uber Eats Manager: Orders, the order, Dispute |
| Grubhub | 30 | Not stated; count from the order date | Grubhub for Restaurants: Financials, Transactions, Prepaid Order Adjustment, Dispute Adjustment |
| ezCater | 45, one dispute per order | "The order"; the free check uses the event date | Partner Portal: Orders, Completed, the order, Dispute an issue |
The fine print
- DoorDash doesn't write it as a deadline. Its page says the delivery must have occurred within the last 14 days to dispute, so 14 days from delivery is the latest you can count on.
- Uber Eats says it plainly: within 30 days of the original order date.
- Grubhub says you can dispute within 30 days but not from which date. Counting from the order date is the safe choice, because it's the earlier one.
- ezCater says 45 days of the order, one dispute per order. Catering orders are often placed days or weeks before the event; the free check counts from the event date. If a deadline is close, go by the order in the portal.
Complaints that come in late
Two apps say they don't charge you when the customer waits too long to complain. DoorDash says it absorbs the cost when the report comes 72 hours or more after delivery. Uber Eats lists reports made more than 96 hours after the order as not a restaurant charge. If you were charged for one anyway, that's worth disputing.
How often to check
With a 14-day window, a once-a-month look at DoorDash finds about half its charges already past the deadline. Check DoorDash every week. Uber Eats and Grubhub can wait two weeks; ezCater, a month. The free check shows the days left on every charge, and the deadline calculator works out one order's last day.
Sources
Each app's own pages, checked Nov 2026. If a page now says something different, the app's page wins; tell us at hello@getuncomped.com and we'll fix the guide.
Not a law firm · not a substitute for the advice of an attorney · not affiliated with DoorDash, Uber Eats, Grubhub or ezCater
Checked against each app's own pages in Nov 2026. Apps change their rules; if something here no longer matches, email hello@getuncomped.com.