Before you upload.

DoorDash's error-charge report (Reports, then Financials, then Error charges / adjustments), Uber Eats' Order errors (transaction) report, Grubhub's deposit report, and ezCater's Completed Orders report. Each one is a download from your own account, on a computer, in about two minutes. The guides show the exact clicks for DoorDash, Uber Eats, Grubhub and ezCater, and the free check shows them again when you pick your app.

Yes. The check is free for good, not a trial. You pay only if you want the dispute text for a report, and only for that report. There's no account to make and nothing to cancel.

When a customer reports a missing item, a wrong order or a problem with the food, the app can take the cost out of your next payout. The apps call these error charges or adjustments; ezCater calls them comps. Each one can be disputed, but only for a short time: 14 days on DoorDash, 30 on Uber Eats and Grubhub, 45 on ezCater. Every app's deadline, and what it counts from.

Every charge on the report gets a verdict: worth disputing, too small to bother with, or past the deadline, with the days left on each one. For a DoorDash Transaction Details report or a DoorDash Drive invoice it also looks at the other things taken from a payout: commission against your plan, cancellations, marketing charges, refunds and returns. See a sample result, made from a made-up report.

Then the check says so, and you've lost five minutes. It happens, especially on a quiet month. Run it again next week or next month: DoorDash only gives you 14 days, so checking weekly is what catches charges in time.

The apps only let you download reports on a computer. On a phone, take a screenshot of the page in the app that lists your error charges and upload that instead; the check reads the charges off the picture. ezCater needs the report file, from a computer.

A flat $19 per report, paid by card after you've seen the free result. For ezCater it's $15 per order worth disputing, in one payment. You get copy-ready dispute text for Uber Eats, Grubhub and ezCater, and for DoorDash, which items to tick and which reason to choose, plus a proof checklist for every charge. No subscription, nothing renews.

Yes. Email hello@getuncomped.com within 30 days of paying and you get a full refund, no reason needed. It goes back to the card you paid with.

When the app accepts a dispute, the charge is credited back to your payout. We can't say which ones it will accept, and we don't promise amounts: the app decides every dispute. What unComped does is show you which charges may be worth disputing and how many days you have left, so your time goes on the ones with a case. Upload your next report from your result page and we'll mark which ones came back.

No. You submit every dispute yourself, in your own account, which keeps you in control and inside the apps' rules. We prepare the wording and the steps; you paste and press send. DoorDash's own rules bar outsiders from its merchant portal, which is one more reason we stay out of it.

No, never. You download the report from your own account and upload the file here. We never ask for passwords and never touch your accounts, so nothing here can put your account at risk.

Yes. Upload the Completed Orders report from the ezCater Partner Portal, saved as a CSV file. The check flags the comps worth disputing (one dispute per order, 45 days) and rechecks ezCater's fees. We remove the customer's business, address and driver columns before saving your report.

Yes. Run a client's delivery report through the free check to see which charges may be worth disputing before the window closes. Each report is its own check, and the result link is private to whoever has it.

It's stored privately, used only to check your charges, and deleted after 90 days. The check never reads customer names, phone numbers or addresses, and running a check never adds you to a mailing list. The details are in our privacy notice.

Anyone with the full result link, and nobody else. The link is the only key: it isn't listed anywhere, and we don't email it to anyone but you. You can delete a check from its result page at any time, and the upload and results go together.

No. Your reports and results are never sold. The only numbers kept longer than 90 days are anonymous counts, such as how many disputes of each kind were marked won or lost, with nothing in them that identifies you, your restaurant or your customers.

Alec Beaty, a chef who ran kitchens for ten years and then spent four years signing up independent restaurants for ezCater. The story and the three rules are on the About page. unComped is independent: no delivery app pays for it or sees your reports.

Coming soon: your checks in one place, a heads-up before each deadline closes, what keeps causing your charges, and every tool on the site, for owners who want this handled every week. The free check stays free. What it will include.

Email hello@getuncomped.com within 30 days and you get a full refund, no reason needed.